1. Acceptance of these terms
By creating an account, accessing the website, submitting onboarding information, or using any Uphold Investments service, you agree to be bound by these terms and any policies referenced in them. If you do not agree, you should not create an account or use the platform.
Uphold Investments may update these terms from time to time. Updated terms become effective when posted unless a later effective date is stated. Continued use of the platform after changes means you accept the revised terms.
2. Eligibility and client suitability
You must be legally able to enter into binding agreements and meet all jurisdictional, identity, compliance, and suitability requirements that apply to your use of Uphold Investments. We may decline, suspend, or restrict access where verification is incomplete, inaccurate, or inconsistent with our onboarding standards.
You agree to provide accurate information about your identity, contact details, financial profile, investment objectives, risk tolerance, and source of funds when requested.
3. Account registration and responsibilities
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify Uphold Investments promptly if you suspect unauthorized access, credential compromise, or inaccurate account activity.
You agree not to create an account using false information, impersonate another person, share access with unauthorized parties, or use the platform on behalf of another person unless properly authorized.
4. Investment risk disclosure
All investments involve risk. Portfolio values can rise or fall, and you may lose some or all of your invested capital. Past performance, projected returns, model portfolios, market commentary, income projections, and historical data do not guarantee future results.
Digital assets, equities, funds, yield products, treasury products, and other financial instruments may be affected by volatility, liquidity constraints, regulatory changes, market disruptions, issuer risk, counterparty risk, currency risk, and technology risk.
You are responsible for reviewing investment decisions carefully and determining whether a strategy is appropriate for your personal circumstances.
5. Platform services and portfolio tools
Uphold Investments may provide account dashboards, onboarding workflows, portfolio allocation views, risk indicators, performance reporting, income tracking, rebalancing signals, educational content, and related tools. These tools are provided to support investor decision-making and may not capture every factor relevant to your portfolio.
Information displayed on the platform may be delayed, estimated, rounded, or subject to correction. We may modify, suspend, replace, or discontinue any feature at any time.
6. Fees, charges, and taxes
Use of Uphold Investments may involve platform fees, management fees, transaction costs, spreads, third-party charges, withdrawal costs, custody-related costs, taxes, or other expenses. Applicable fees should be reviewed before confirming any transaction or service.
You are responsible for any taxes, reporting obligations, or government charges that apply to your account, investments, or transactions.
7. Security, custody, and account protection
We use security-focused processes designed to protect account access and platform activity. However, no system is completely immune from operational, cyber, network, or third-party risk.
You agree to use strong passwords, keep devices secure, avoid sharing credentials, and promptly report suspicious activity. Uphold Investments may require additional verification before allowing sensitive actions.
8. Electronic communications
By creating an account, you consent to receive electronic communications related to onboarding, account administration, security, compliance, portfolio activity, service updates, and legal notices. You are responsible for keeping your email address and phone number current.
Marketing communications, where offered, may include separate opt-out options. Essential account and security communications may still be sent even if you opt out of marketing messages.
9. Prohibited use
You may not use Uphold Investments for unlawful activity, fraud, market manipulation, sanctions evasion, money laundering, unauthorized access, abuse of platform infrastructure, infringement of intellectual property, or activity that harms other users or the integrity of the service.
We may monitor activity, investigate suspicious behavior, restrict account access, and report activity where required by law or compliance obligations.
10. Limitation of liability
To the maximum extent permitted by applicable law, Uphold Investments is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost data, portfolio losses, business interruption, or losses arising from market movement or third-party services.
Nothing in these terms excludes liability that cannot be excluded under applicable law.
11. Suspension and termination
We may suspend, restrict, or terminate access to the platform if we believe you have violated these terms, created risk for the platform, failed verification, provided inaccurate information, or used the service in a prohibited manner.
You may stop using the platform at any time, subject to any pending obligations, settlement processes, legal requirements, or account closure procedures.
12. Contact
Questions about these terms can be directed to Uphold Investments support through the official contact channels provided on the website or within your account dashboard.